Detector Order Delivery and terms of sale
Delivery
Free delivery is via Royal Mail Tracked 24 and is included within the test kit price. Royal Mail aim to be deliver the next working day including Saturday. This isn’t however guaranteed, tracking will be emailed on the evening of the dispatch.
Royal Mail Special Delivery by 1pm can be purchased in the basket.
Dispatch Time
Orders can take 1 business day to dispatch, this includes RM Special Delivery service. If we are unable to dispatch within this time, we will update this page below.
Return postage.
Is included in each test kit and is first class stamp service.
Return postage – Home buyer test kit.
Royal Mail Special delivery for the return postage is included.
Please note it is the customers responsibility to check that the post is correct for how they have packaged the product. Any excess charge incurred by the lab will be passed onto the customer before results are released.
Please take all returns to the post office and obtain proof of postage.
Refunds and Returns
Please note that we cannot accept returns on any passive radon detectors as these must be stored in controlled conditions prior to sale. Subsequently no refunds can be given once your order has been dispatched.